{"id":3618,"date":"2026-05-13T07:43:24","date_gmt":"2026-05-13T07:43:24","guid":{"rendered":"https:\/\/studio.crazysneak.com\/refund-policy\/"},"modified":"2026-05-13T07:43:24","modified_gmt":"2026-05-13T07:43:24","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/studio.crazysneak.com\/en_gb\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

No refunds or exchanges<\/h2>\n

Every pair of CrazySneak sneakers is hand-crafted and made to order. For that reason all sales are final<\/strong> and we do not offer refunds or exchanges once production has started.<\/p>\n

Please confirm your size and personalization details carefully before placing your order. Our FAQ<\/a> and the sizing guide on every product page are there to help \u2014 if anything is unclear, write to us before<\/em> ordering and we\u2019ll guide you.<\/p>\n

If we made a mistake<\/h2>\n

If we shipped the wrong size, the wrong design, or your pair arrived with a production defect, we will make it right. Contact us within 7 days<\/strong> of delivery at support@crazysneak.com<\/a> with your order number and photos of the issue. We\u2019ll send return instructions and replace or correct the order at our cost.<\/p>\n

Items returned without first contacting us will not be accepted.<\/p>\n

Damages & issues on arrival<\/h2>\n

Please inspect your order on arrival and contact us immediately if your sneakers are damaged, defective, or if you received the wrong item. The sooner you tell us, the faster we can fix it.<\/p>\n

Non-returnable items<\/h2>\n

The following cannot be returned in any case:<\/p>\n